Refund policy
**Return and Refund Policy**
**1. Introduction**
At Cyirenways, we want to ensure that you are completely satisfied with your purchase. If you receive a faulty product, we will gladly accept returns within 14 days of delivery.
**2. Eligibility**
To be eligible for a return, the product must be:
* Faulty or defective
* In its original packaging and condition
* Returned within 14 days of delivery
**3. Return Process**
To initiate a return, please:
* Contact our customer service team within 14 days of delivery
* Provide your order number, reason for return, and whether you prefer a refund or replacement
* Receive a Return Merchandise Authorization (RMA) number
* Carefully package the product in its original packaging, if possible
* Ship the product back to us at the address provided by our customer service team
**4. Refund Policy**
Once we receive the returned product, we will:
* Inspect the product to ensure it meets the eligibility criteria
* Process a refund within 5-7 business days
* Refund the full amount paid, minus any shipping costs
**5. Refund Methods**
Refunds will be issued in the original form of payment.
**6. Shipping Costs**
We will cover the cost of return shipping. Please contact our customer service team for a prepaid return shipping label.
**7. International Returns**
For international returns, please note that:
* We will cover the cost of return shipping
* Refunds will be processed in the original currency of purchase
**8. Warranty**
Our products come with a 14 day warranty after purchased. If your product is defective or faulty, please contact us, and we will refund or replace it.
**9. Dispute Resolution**
If you have any issues or concerns with your return or refund, please contact our customer service team. We strive to resolve all disputes amicably and efficiently.
**10. Changes to this Policy**
We reserve the right to update or modify this return and refund policy at any time. Please review this policy regularly for changes.
By making a purchase, you acknowledge that you have read, understood, and agree to our return and refund policy.
You can always contact us for any return question at Hello@cyirenways.co.
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cyirenways.co.